Customer Care

Shipping info.

FREE  SHIPPING ON ALL US ORDERS OVER $95.00

(International shipping rates will apply) 

All of our In stock items ship in 5-7 business days (excludes Sat/Sun and Holidays) If more time is needed we will reach out via email

Made to order items are made per your request of size/color/style...the turn-around time is 7-10 business days (Mon-Fri) excludes Saturdays, Sundays and Holidays) 

Pre-Order items ship once item is in stock. If more time is needed we will reach out via email.

We Ship using USPS (United States Postal Service)

Once your item has shipped, you will receive a confirmation tracking number via email.

*We do not refund for lost or stolen packages.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE TRACKING SYSTEMS are reported "DELIVERED".

(if you would like insurance, please email us). 

Returns/Exchanges.

ALL SALES ARE FINAL! 
NO REFUNDS! PLEASE CHOOSE ITEMS CAREFULLY

(Refer to size chart to ensure a correct fit)
Because most of our items are made-to-order, they are non-refundable. Exchanges or store credits are only given if an item is defective on our part.
You will be given a STORE CREDIT ONLY!
Items must be returned unworn with original tags attached, within 7 days after item has been received and shows delivered via tracking system.
For exchanges/returns please email us at crisellecollection@gmail.com for more Info.
(We do not accept returns that have not been pre-approved by us, please email our staff first before returning or shipping your item)

 Payments.

We currently accept cash, Afterpay, PayPal,Visa, Mastercard, American Express or Discover credit card payments. 
 

1 of a kind items.

No 2 items are alike! Once a particular piece is gone, It’s gone forever!!
We may duplicate the design and style but the colors will not be the same.

 
Garment Care Instructions.

Hand wash or dry clean for best results.
If you have further questions, please don't hesitate to email us at crisellecollection@gmail.com