Frequently Asked Questions
Q. Where does the custom made pieces on this site come from?
A. Great question.... All of our custom made pieces on our site are made in Sterling Heights, MI and designed by our creator Fashion Designer April Hendrix-Buckle EXCLUSIVELY for our customers only!
Q. How long will it take to receive my order?
A. Most of our (In stock) items ships in 5-7 business days. We typically ship Monday - Friday (excluding Sat/Sun/ and Holidays) If more time is needed we will contact you in advance.
Our Made to order items ships in 7-10 business days
Pre-Order items ship once the item is in stock. (you will be notified via email once we update our inventory with your pre-ordered item)
Q. How often do you add new designs/collections?
A. Very often! Our designer is ALWAYS stirring up new goodies to add to the site. So check back often or subscribe to our newsletter for new arrival updates. Be sure to add us to your address book and check your spam folder settings, so you won't miss a thing.
Q. If a item is listed as SOLD OUT will it be restocked?
A. No....Unless it's mentioned (will re-stock) in the product description section. We try to offer our customers EXCLUSIVE designs, so once a particular piece is gone it's gone forever! So if something catches your eye.....Grab it! We may however, in rare cases restock or duplicate a particular design and style. Be sure to signup to our newsletter to be notified FIRST on all our NEW arrivals and restocked items. Add us to your address book and check your spam folder settings, so you won't miss a thing.
Q. Do you take custom orders?
A. Yes! We love custom orders. Would you like to add your special twist to one of our designs? “All custom orders will be based on our designs and aesthetic only” Email us: crisellecollection@gmail.com. Subject line: Custom order
Q. How do I know what size will work for me?
A. Refer to our sizing chart for a correct fit. Sizing charts are located in the customer care menu bar as well as the bottom of our site. If you have further sizing questions please don't hesitate to contact us crisellecollection@gamil.com... We're here to help:)
Q. How much is Shipping?
A. We offer FREE SHIPPING on all US orders that are OVER $98.00!
Q. Do you ship internationally?
A. Yes! We love our customers from all over the world. Be advised, International shipping rates will apply.
Q. How can I track my order?
A. You will receive two confirmation emails. Once you place your order, and once your order has been shipped, we will then email your tracking confirmation number from USPS.
Q. How do I use my store credit?
A. Put in your code at checkout, where it asks for your store credit or coupon code. Then click apply, It will automatically deduct from your total or single item amount.
Q. I'm a Blogger and I want to interview Designer April?
A. We would love to hear from you!...email us at crisellecollection@gmail.com
Q. Do you accept wholesale orders?
A. YES! please email us at crisellecollection@gmail.com or call 586-434-0551 for more information.
Have a question not listed above....shoot us an email.